From Signature to Success, Faster
Growing companies face the same challenge: more customers, more questions, but limited capacity to respond.
AI Augmented Teams Answer Questions Faster
Developers and technical users expect rapid, helpful responses, but scaling implementation and support engineering teams is expensive and hiring takes months.
Knowledge Is Scattered
API docs, implementation guides, conversations on several channels, and tribal knowledge. There's a better way to knock down silos and create a united source of truth.
Chatbots Can't Handle Technical Depth
Users want intelligent help, not a decision tree.
Our Approach
From design to optimization and everything in between, we partner with you every step of the way.
Design
We configure your AI agents with your unique use cases and challenges in mind. Our platform ingests relevant information and documentation to your base of knowledge and connects your support channels.
Deploy
Launch across Slack, E-mail, Integrated chat, Telegram, WhatsApp, and more. Messages flow to your AI agents and are consolidated into a single view. Every conversation from every channel.
Train
We work hand in hand with you, not just to make sure you understand how to use the platform and how to add additional knowledge, but to help build trusting relationships with these new teammates.
Optimize
Monitor conversations in real-time, handle escalations, and continuously improve. Outcome tracking measures document effectiveness, surfaces knowledge gaps, and makes every conversation a learning opportunity for your agents.
Complete Visibility Into Every Conversation
Track deflection rates, resolution times, agent confidence, and customer sentiment in real-time. As high level or as granular as you need.
Meet Customers Where They Are
Deploy AI agents across every channel from a single platform.
Slack
Meet customers in their workspace with threaded conversations
Intelligent email triage with automatic threading
Reach customers on the world's most popular messaging app
Integrated Chat
Embed a chat widget on your site or app
Telegram
Support customers on Telegram with full context
Connect with customers on China's largest platform
Platform Capabilities
Everything you need to deploy, manage, and optimize AI agents.
Advanced AI Agents
Intelligent agents that understand nuance, context, and deliver helpful, accurate responses your customers will love.
Knowledge Driven
Upload docs, PDFs, OpenAPI specs, provide urls or use one of our knowledge gathering integrations.
Self-Improving Knowledge Base
Outcome-based feedback loop tracks document effectiveness via conversation results. Auto-flags underperforming docs and surfaces what's working.
Knowledge Gap Detection
Surface patterns in escalations and identify missing documentation before customers feel the pain. Turn blind spots into opportunities.
Confidence-Based Escalation
AI rates its confidence on every response. Low confidence? Auto-escalate to the right team with full context.
Draft Mode
Hold all agent responses for team review before sending. Build confidence with new agents or maintain oversight on sensitive conversations.
Multi-Tenant Isolation
You get a fully isolated database. Your data never mixes with other customers.
Seamless Human Handoff
Claim escalations, pause agents, and respond directly. Customers see one continuous conversation.
Actionable Insights
3D topic clustering, escalation trend analytics, and conversation categorization. Track agent performance and customer health at every level.