Terms of Service

Last updated: January 2026

1. Agreement to Terms

By accessing or using All Onboard's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Description of Service

All Onboard provides a conversation and agent management platform that enables organizations to deploy AI agents across multiple communication channels. Our services include agent configuration, knowledge management, conversation handling, and escalation workflows.

3. Account Registration

To use our services, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access
  • Be at least 18 years old or have legal authority to bind your organization

4. Acceptable Use

You agree not to:

  • Use our services for any unlawful purpose
  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Transmit malware, spam, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our services
  • Use our services to build a competing product

5. Customer Data

You retain all rights to data you upload to our platform ("Customer Data"). You grant us a limited license to process Customer Data solely to provide our services. You are responsible for ensuring you have the right to upload and process Customer Data.

6. AI-Generated Content

Our AI agents generate responses based on your knowledge base and configuration. While we strive for accuracy, AI-generated content may contain errors. You are responsible for reviewing conversations for accuracy and performance.

7. Payment Terms

Paid services are billed according to your selected plan. Fees are non-refundable except as required by law or as specified in your service agreement. We may change pricing with 30 days' notice.

8. Intellectual Property

All Onboard and its licensors retain all rights to the platform, including software, designs, and documentation. Nothing in these terms grants you any rights to our intellectual property except the limited license to use our services.

9. Confidentiality

Each party agrees to protect the other's confidential information with reasonable care. Confidential information does not include information that is publicly available or independently developed.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL ONBOARD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless All Onboard from any claims arising from your use of our services, your Customer Data, or your violation of these terms.

13. Termination

Either party may terminate this agreement with 30 days' written notice. We may suspend or terminate your access immediately for violation of these terms. Upon termination, you may export your data within 30 days.

14. Changes to Terms

We may modify these terms at any time. Material changes will be communicated with 30 days' notice. Continued use of our services constitutes acceptance of modified terms.

15. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

16. Contact

For questions about these terms, contact us at:

legal@allonboard.ai