Last updated: March 2026
By accessing or using All Onboard's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.
All Onboard provides an agent management and knowledge curation platform that enables organizations to deploy and manage AI agents across multiple communication channels. Our services include agent configuration, knowledge base management, conversation handling, escalation workflows, and knowledge effectiveness measurement.
To use our services, you must:
You agree not to:
You retain all right, title, and interest in and to all data and information submitted by you to our platform ("Customer Data"). You grant us a non-exclusive, limited license to access, use, copy, and modify Customer Data solely to provide, maintain, and improve our services. You are responsible for ensuring you have the right to upload and process Customer Data, including obtaining any necessary consents from your end users.
You agree not to submit to the platform any sensitive personal information including payment card data (PCI DSS), protected health information (HIPAA), or government-issued identification numbers, unless expressly authorized by a separate written agreement.
Our AI agents generate responses based on your knowledge base, configuration, and third-party language model providers. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You are solely responsible for evaluating the accuracy, completeness, and suitability of AI-generated output for your use case, and for reviewing conversations for accuracy and performance.
All Onboard will not use, or permit its sub-processors to use, Customer Data to train artificial intelligence models underlying the services or to improve or develop services or other products, except for fine-tuning and similar activities conducted exclusively for your benefit and use. We may collect anonymized, de-identified usage data (such as feature usage patterns and aggregate conversation volumes) to improve and develop our platform, but this excludes Customer Data.
Free Trials. We may offer a free trial period for our services. During the trial, access is provided at no charge for the specified duration (typically 30 days). Unless you cancel before the trial expires, your subscription will automatically convert to a paid plan and your payment method will be charged. During the trial period, the services are provided "as is" without any service level commitment.
Beta Offerings. We may offer early access to features designated as "beta" or "preview." Beta features are provided "as is" without warranty. We may modify or discontinue beta features at any time without notice. No service level agreement, support commitment, or indemnification obligation applies to beta features.
Fees. Paid services are billed according to your selected plan. All fees are non-refundable and non-cancelable except as expressly stated in these terms or as required by law.
Auto-Renewal. Subscriptions automatically renew for successive terms of the same duration (monthly or annual) unless you cancel before the end of the current billing period. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period.
Pricing Changes. We reserve the right to adjust pricing. Price changes take effect at the start of your next renewal period. We will provide at least 30 days' notice of any price increase.
Payment. You authorize us to charge your payment method on file for all fees due. Invoices are due within 30 days of issuance.
Late Payments. Unpaid amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend access to the services after 10 days' notice of overdue fees.
Taxes. You are responsible for all applicable sales, use, and excise taxes, excluding taxes based on All Onboard's net income.
Disputes. Billing disputes must be raised in writing within 60 days of the invoice date. Both parties will work in good faith to resolve disputes within 15 days.
Our platform integrates with third-party services including Slack, email providers, Telegram, Discord, Zendesk, and others. We do not warrant the availability, functionality, or security of third-party services and are not responsible for any outages, data loss, or issues caused by third-party platforms. You are responsible for maintaining any required licenses and configurations for third-party services you connect to our platform.
All Onboard and its licensors retain all right, title, and interest in and to the platform, including software, designs, documentation, and all improvements, enhancements, or modifications thereto. Nothing in these terms grants you any rights to our intellectual property except the limited, non-exclusive, non-transferable license to use our services during your subscription term.
If you provide feedback or suggestions about our services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.
Each party agrees to protect the other's confidential information using commercially reasonable precautions, and not to use or disclose such information except as necessary to perform under this agreement. Confidential information does not include information that: (a) is or becomes publicly available without breach; (b) was known to the receiving party prior to disclosure; (c) is received from a third party without restriction; or (d) is independently developed without use of the disclosing party's confidential information.
A party may disclose confidential information if compelled by law or court order, provided it gives the other party reasonable advance notice (where permitted) and cooperates in seeking confidential treatment.
We may suspend your access to the services if: (a) required by law or government order; (b) your use poses a security risk to the platform or other customers; (c) you are in material breach of these terms; or (d) your account is more than 10 days overdue on payment. We will provide notice before or promptly after suspension when feasible.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY LOST PROFITS, LOST REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE AGGREGATE AMOUNTS PAID OR PAYABLE BY YOU IN THE TWELVE-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
By All Onboard. We will defend you against third-party claims alleging that the services, as used in accordance with these terms, infringe a third party's intellectual property rights. Our obligations do not apply to claims arising from: (a) your modifications to the services; (b) use of the services in combination with products not provided by us; or (c) your continued use after we notify you to stop. If an infringement claim arises, we may at our option modify the services, obtain a license, or terminate your subscription with a refund of prepaid fees.
By You. You will defend and indemnify All Onboard against third-party claims arising from: (a) your Customer Data; (b) your violation of these terms; or (c) your use of the services in violation of applicable law.
Procedure. The indemnified party must promptly notify the indemnifying party in writing and provide reasonable cooperation. The indemnifying party has sole control of the defense and settlement, provided no settlement imposes obligations on the indemnified party without consent.
Termination for Cause. Either party may terminate this agreement if the other party materially breaches and fails to cure within 30 days of written notice, or immediately if the other party becomes insolvent, files for bankruptcy, or ceases operations.
Effect of Termination. Upon termination: (a) your access to the services will cease; (b) you may request export of your Customer Data within 30 days, after which we will delete it; (c) all outstanding fees become immediately due; (d) if you terminate for our uncured material breach, we will refund any prepaid fees for the unused portion of the subscription term.
Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, government actions, power failures, internet disturbances, or third-party service outages. This does not excuse payment obligations. If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected services with a refund of prepaid fees for the affected period.
You grant us the right to use your organization's name and logo in our customer lists and marketing materials. You may revoke this right at any time by sending written notice to legal@allonboard.ai. Any other public statements about our relationship require mutual written consent.
You agree to comply with all applicable export control and sanctions laws, including those of the United States. You represent that you are not located in, or a national or resident of, any country subject to U.S. embargo, and are not listed on any U.S. government restricted party list.
We may modify these terms at any time. Material changes will be communicated with 30 days' notice via email or through the platform. Changes take effect at the start of your next subscription renewal period. Continued use of our services after changes take effect constitutes acceptance of the modified terms.
Governing Law. These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the federal or state courts located in New Castle County, Delaware.
Jury Waiver. EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT.
Entire Agreement. These terms, together with any applicable order form, constitute the entire agreement between you and All Onboard. In the event of a conflict, the order form takes precedence over these terms.
Assignment. Neither party may assign this agreement without the other party's written consent, except in connection with a merger, acquisition, or sale of all or substantially all assets.
Severability. If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.
No Waiver. Failure to enforce any right under these terms does not constitute a waiver of that right.
Independent Contractors. The parties are independent contractors. Nothing in these terms creates a partnership, joint venture, or agency relationship.
For questions about these terms, contact us at: