1. Introduction
All Onboard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conversation and agent management platform.
2. Information We Collect
We collect information in the following ways:
- Account Information: Name, email address, company name, and billing information when you create an account.
- Usage Data: Information about how you use our platform, including conversation logs, agent configurations, and feature usage.
- Customer Data: Data that your end-users provide through conversations with AI agents, which is processed on your behalf.
- Technical Data: IP addresses, browser type, device information, and cookies for platform functionality and analytics.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platform
- Process transactions and send related information
- Improve and personalize your experience
- Communicate with you about updates, support, and marketing (with your consent)
- Ensure platform security and prevent fraud
- Comply with legal obligations
4. Data Isolation & Multi-Tenancy
All Onboard operates a multi-tenant architecture where each customer organization receives a fully isolated database. Your data is never co-mingled with other customers' data. We maintain strict access controls and encryption to protect your information.
5. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
- AI Providers: Language model providers for processing conversations (data is not used for training)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
8. Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, audit logging, and regular security assessments. See our Security page for more details.
9. Cookies
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
privacy@allonboard.ai